Killtest EX0-101 PDF download

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1. What are the three types of measurements that an organization must meet to support the continuous improvement of service (CSI)?
A.Return quality of the investment (ROI), value of investment (VOI),
B.strategic, tactical and operational
C.critical factors of success (MCA), indicators of key performance (KPI), activities
D.technology, process and service
ANSWER: D
2.? Which of the following is not a valid target of administration of problems?
Order to prevent problems and their resulting incidents
B. manage problems throughout their life cycle
C.to restoring service to a user
D.to eliminate recurring incidents
ANSWER: C
3 Availability management is responsible for the availability of the:
A.Services and components
B.Services and business processes
C.components and business processes
D.Services, components and business processes
ANSWER: TO
4. Contracts are used to define:
R.la provision of services of you or business by a service provider
B. provision of goods and services from suppliers
Levels of C.Service that have been agreed between the service provider and its customers
D.metrics and critical success factors (CSF) in an external agreement
ANSWER: B
5.? Which of the following is not an example of the capabilities of self-help?
A.requirement always call support to service requests
B.Web front end
C.menu governed by range of self-help, and service requests
D. direct interface in the control of background processing software
ANSWER: TO
6.? Possessing specific costs and risks associated with the provision of a service?
Origin service provider
B. service level manager
C. client
D.The Finance Department
ANSWER: TO
7. Which of the following are the types of communication might expect service functions
Operation carried out?
1. The communication between shifts in data center
2 Communication related to the changes
3. Submission of reports
4 Routine operational communication
A.1 only
B.2 and only 3
C.1, 2 and 4 only
D.all from above
ANSWER: D

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http://www.killtest.com/EXINIncCertification/EX0-100.ASP
http://www.killtest.com/EXINIncCertification/EX0-102.ASP
http://www.killtest.com/EXINIncCertification/EX0-103.ASP

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